Help Center

Getting Started

Text START to our number. Guy will ask for your first name and zip code and you're set up. No app, no account creation, no password.

Anything natural. Some examples:

"find a plumber"
"add Tom's Gutters 847-555-1234, great job, $850"
"who did my roof"
"is $1,200 fair for gutter cleaning"
"create a group called Elmwood Neighborhood"
"join ELMWOOD42"
"HELP" — reaches a real person

No. Just text naturally. Guy understands plain English. If he doesn't understand something he'll say so and a real person will follow up.

Saving Contractors

Text Guy the contractor's name and phone number after a job. You can include notes, what you paid, and a rating — or just the basics.

"adding Mike's Plumbing 847-555-0011, fixed my water heater, $1,450, would use again"

Just send the name and what they do. Guy will try to find them via a business search. You can always add the number later.

Yes. Text the name and number and note it's for future reference:

"saving Sunrise HVAC 847-555-7722 — recommended by neighbor, haven't used yet"

Yes. Text something like:

"avoid ABC Roofing — ghosted us after taking a deposit"

Guy will flag them as avoid in your catalog.

Finding Contractors

Just describe what you need:

"plumber"
"who fixed my furnace"
"electrician, the cheaper one"
"handyman I recommended to Sarah"

Either you haven't saved anyone in that category yet, or nobody in your groups has. In that case Guy will tell you and suggest adding one after your next job.

Yes — by default Guy searches your personal catalog and all your groups. You can narrow it:

"plumber in my church group"
"electrician from my personal list only"

Groups

Text: "create a group called Elmwood Neighborhood"
Guy will generate a join code you share with your neighbors.

Text: "join ELMWOOD42" (replace with your actual code)

Free groups hold up to 15 members. Upgrade to unlimited for $3/month — text "upgrade my group" and Guy will send a payment link.

Yes. You can join as many groups as you want — neighborhood, church, friends, family. Guy searches all of them when you ask for a rec.

Text: "remove [name or number] from my Elmwood group"
Only the group admin can remove members.

Text: "leave Elmwood group" — you'll be removed and your recs will stay in the group attributed to you.

Quote Analysis

Text Guy the amount, what it's for, and any details:

"Tom quoted $850 for gutter cleaning on a 2-story house, is that fair?"

Or send a photo of a written estimate — Guy will read it and analyze it automatically.

Guy compares your quote to anonymized prices paid by other users in your area for similar jobs. The more users in your area the more accurate the comparison.

Guy will tell you there isn't enough local data to compare and give you a general range based on national averages instead.

Communicating With Contractors

Yes. After finding a pro text: "reach out to Tom's Gutters for me" and Guy will send them a message with your job description and ask if they're available.

No — not until you both choose to share numbers. All messages go through Guy as a relay. To share numbers both parties must reply YES to a share request.

Yes. Text: "ask my HVAC guy if he does tankless water heaters" and Guy will relay the question and bring back the answer.

Family Care Mode

It lets an adult child quietly watch over an elderly parent's home contractor activity. The child gets daily digests, quote alerts, and pressure detection notifications. The parent uses Guy normally — they just have extra support behind the scenes.

Text: "set up care mode for my mom" and Guy will walk you through it. Your parent receives a single opt-in text and confirms with YES.

Yes — at any time by texting STOP CARE.

$9/month billed to the family member setting it up — never to the parent.

Billing

How much does Got a Guy cost?

Basic use is free. Optional paid features:

Plan	Price	For
Unlimited Group	$3/mo	Group admins who need more than 15 members
Family Care Mode	$9/mo	Adult children supporting an elderly parent
Pro Basic	$20/mo	Contractors — booking page and lead routing
Pro Premium	$50/mo	Contractors — full suite including market data

Text "upgrade" and Guy will send you a secure Stripe payment link.

Text "cancel my subscription" and Guy will confirm cancellation. Your access continues until the end of the billing period.

The charge on your statement appears as HIIMGUY.COM. Email help@hiimguy.com within 30 days and we'll sort it out.

Privacy and Data

Only you — unless you join a group, in which case your group members can see the recs you've added to that group. Your personal notes and prices are only visible to you.

Yes. Text: "export my catalog" and Guy will email you a copy of everything you've saved.

Text: "delete my account" — Guy will confirm and your data will be deleted within 30 days.

Full details in our Privacy Policy.

Troubleshooting

Try rephrasing more simply. If it happens twice in a row Guy will automatically flag it for a real person to follow up.

Text START to reactivate your account. Your catalog and groups are all still there.

Text: "fix info for Tom's Gutters" and Guy will walk you through the correction.

Email help@hiimguy.com with your phone number and the charge date. We respond within one business day.